Job Description

Overview

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Enterprise

Enterprise Job Description:

This job is responsible for performing complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational data bases to provide analytical support on strategies and ensure goals are met. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies.

Responsibilities

• Analyzes and interprets large sets of raw data to recommend ways to help the business achieve desired outcomes and make informed business decisions
• Defines, gathers, analyzes, and interprets data using applications and technologies to forecast future trends and communicates to leaders and partners the statistical analysis results and predictions
• Coordinates the production of product performance reports and updates for senior management

LOB Specific Information

LOB Job Title:

Client Protection Strategy Integration - Initiative/User Acceptance Testing Analyst

LOB Job Description:

The Fraud Strategy Deployment individual contributor role is aligned to the Strategy Integration team within Client Protection. This team is a centralized, independent team responsible for deploying fraud strategies and platform initiatives. Responsibilities include working with various partners like project team, technology, strategies, execution, and operations from the inception of a project to deployment to produce testing framework, test scenarios and post deployment validations and monitoring rule performance.

Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for a single site/business unit or smaller business unit(s), including research. Participates in the design, development and implementation of complex products, systems, and services in a strategy environment. This position may be asked to cross-train on other Strategy Integration functions, like User Acceptance Testing (validation of end-user system changes through funded technology initiatives.

Skills

• Business Intelligence
• Data and Trend Analysis
• Fraud Management
• Monitoring, Surveillance, and Testing
• Research
• Business Analytics
• Data Quality Management
• Data Visualization
• Problem Solving
• Written Communications
• Analytical Thinking
• Collaboration
• Critical Thinking
• Innovative Thinking
• Oral Communications

Required Qualifications

• Two+ years Fraud, Claims Operations and/or Investigations experience
• High level of organizational skills
• Strong Time Management
• Strong communication skills
• Self-Starter, leads with positivity
• Technical skills (beginner level SAS/SQL)
• Presentation experience
• Ability to manage multiple projects in a complex and rapidly-changing environment
• Ability to work independently, as well as part of a virtual team

Desired Qualifications

• Bachelors Degree
• Strong knowledge of Fraud and/or general knowledge of Fraud systems (i.e. EPIC, FLASH, Sentri, SFM, TSYS, Brainiac)
• Testing experience (Systems, User Acceptance Testing, Automated Test tools)
• Programming skills: Javascript
• Project management knowledge or prior project management experience

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information Pay range $70,000.00 - $99,800.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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