Job Description

Entertainment Attendant

Our Mission & Core Values:

Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency. Each position, however, contributes to the same goal: creating experiences for our guests that are magical, meaningful, and memorable.

Whether you are applying for a position as a frontline employee, a manager, a member of the payables team, facilities maintenance, kitchen staff or bartender, your end goal is the same.

We want all members of our employee family to find joy in their work and have fun as they work together to bring the magic of the movies and incredible entertainment experiences to our guests.

Your job is to fulfill your delegations as outlined here, sure, but also to embrace and represent our core values: family, fun, innovation, joy, and integrity. Knowing and living those values will bring professional satisfaction to you and ensure that our guests experience the magic they expect from B&B Theatres.

Please note: Our theatres are open 365 days a year, and holidays are often our busiest times. While we value family time, flexibility in scheduling is important.

Job Overview:

This role of Entertainment Attendant is integral to creating a positive and entertaining experience for guests in both the arcade and bowling areas. The position requires a blend of direct guest interaction, ensuring a fun and "magical" atmosphere, and maintaining the smooth operational flow of these spaces. Primary responsibilities include assisting guests with games, managing lane assignments, handling transactions, and ensuring the cleanliness and functionality of the arcade and bowling areas.

Hours: This job requires you to work during the evening, weekends, and occasionally on holidays.

Key Responsibilities:

• Provide exceptional guest service in the arcade and bowling areas, ensuring a positive and enjoyable experience for all patrons.
• Assist guests with arcade game operation, explain rules, and provide assistance as needed.
• Process payments for arcade games and bowling activities accurately and efficiently.
• Manage the redemption prize area, ensuring it is clean, organized, and adequately stocked.
• Assist guests with prize selection and redemption.
• Perform routine cleaning of arcade games and maintain the cleanliness of arcade carpets through sweeping and vacuuming.
• Attempt basic troubleshooting of malfunctioning arcade games and promptly report any issues to management or maintenance.
• Manage bowling lane assignments based on availability, group size, lane spacing, and any existing waiting lists.
• Accurately record guest information and provide realistic wait time estimates when lanes are not immediately available.
• Clean, scrape, and sanitize bowling shoes, ensuring they are organized by size for guest convenience.
• Collaborate effectively with fellow employees to ensure seamless and enjoyable guest experience throughout the facility.
• Respond promptly and professionally to guest inquiries and address any concerns related to the Arcade, Bowling, or Theatre.
• Maintain the cleanliness and tidiness of restrooms throughout scheduled shifts.
• Perform general cleaning duties as required.
• Undertake any other tasks as delegated or assigned by the supervisor.

General Qualifications:

• Must be at least 16 years of age at the time of hire.
• Demonstrated excellent interpersonal and organizational skills.
• Strong attention to detail with a focus on cleanliness and safety standards.

Essential Functions:

• Operate and monitor entertainment equipment, games, or attractions safely and according to company standards.
• Greet and assist guests, providing excellent customer service and addressing questions or concerns.
• Maintain cleanliness and organization of entertainment areas, including workstations, floors, and equipment.
• Stock, restock, and transport supplies, prizes, or merchandise as needed.
• Ensure compliance with safety procedures and report any hazards, equipment malfunctions, or incidents to management.
• Assist with basic operational tasks, such as setting up or closing attractions, cleaning equipment, or organizing inventory.
• Communicate effectively with team members and management to ensure smooth operation of the entertainment area.
• Work independently or collaboratively to provide a safe and enjoyable guest experience.

Physical Demands:

• Ability to stand and walk for extended periods throughout the work shift, with limited opportunities to sit.
• Frequent use of hands and arms to handle, operate, and maintain equipment, games, or attractions.
• Ability to bend, stoop, kneel, crouch, and reach as needed to access storage areas, equipment, or guest areas.
• Ability to move, lift, stock, and transport boxes, supplies, or equipment weighing up to 40 pounds safely.
• Physical stamina to perform repetitive tasks and remain active in a fast-paced, high-traffic environment.
• Ability to work in environments with variable temperatures, noise levels, and lighting conditions.

These essential functions and physical demands are representative of the requirements necessary to perform this role. Employees must be able to carry out these functions with or without reasonable accommodation.

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