A Key Account Executive that will support and cultivate client retention and growth within the Key Accounts team. You will provide the level of service required of the most valued customers, exercising agility and a customer focused attitude to ensure an exceptional experience. You will act as the personal liaison for clients within a dedicated book of business, ensuring that expectations are set and met while accomplishing revenue generating results. In this role you will need the ability to work with stakeholders at varying levels within the company independently or in coordination with the Director of Key Accounts to resolve problems.
By providing superior customer service, you ensure your accounts have the tools and information needed to utilize our software and be successful. You will bring a value-based approach to the business that ensure not just a successful transactional experience, but a long term journey making key accounts successful. Ensuring a growing and profitable relationship with your key accounts, you will be the voice of the company and the bridge to our clients’ success.
You Are:
Customer-obsessed. You’re always giving it your all when it comes to our customers. Whether it’s troubleshooting or account development, you’re a valued resource for the clients in your market.
Data-Driven. Data drives and proves your success.
Thorough. With excellent customer service and client account ownership you will understand what motivates them and provide our clients with an experience that keeps them engaged.
Agile. Sometimes the day changes and you will help in unexpected ways, but hey, who doesn’t like knocking a curveball out of the park?
Flexible. Knowing that the customer needs do not stop at 5pm, you will work in balance with your accounts to be available when they require your help.
You will:
Serve as the main point of contact for clients within your assigned book of business.
Facilitate seamless communication across departments to provide efficient solutions to client issues.
Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Understand and react to the competitive landscape.
Document all customer interactions and maintain accurate records in our CRM.
Adapt to changing priorities and provide support in unexpected situations.
Maintain flexibility to accommodate the needs of clients, including occasional travel within the assigned book of business.
Must Have’s:
College degree or equivalent professional experience.
2-3+ years in a customer focused, industry specific, or account management position; preferred.
Superior communication skills, able to clearly articulate ideas and concepts.
Intermediate knowledge of both Microsoft Office and Google Suite products.
Demonstrable knowledge of CRM tools; Salesforce and Pipedrive strongly preferred.
Ability to blend sales acumen, outstanding interpersonal skills, and enthusiasm to stay flexible in a fast-paced, changing environment.
Ability and willingness to travel to or within assigned region, roughly 50% of the time every month.
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