Pharmacy Call Center (Technician) Job at Firma de Reclutamiento en PR, Puerto Rico

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  • Firma de Reclutamiento en PR
  • Puerto Rico

Job Description

Responsibilities:

 

  • Handle incoming calls from pharmacies and providers in a professional, confidential, and timely manner.
  • Register and update patient and request information in electronic systems with accuracy.
  • Guide pharmacies on benefit coverage, claim submissions, and authorization processes.
  • Perform system adjustments and overrides to ensure proper claim resolution.
  • Support pharmacies with claim-related issues and processing questions.
  • Assist with onboarding or guidance for pharmacy representatives.
  • Follow CMS and applicable regulatory standards in all assigned duties.
  • Complete additional operational tasks as assigned by leadership.
Requirements:
  • Pharmacy Technician Associate Degree from an accredited school.
  • Active and unrestricted Pharmacy Technician License in Puerto Rico.
  • Minimum of one (1) years’ experience in retail pharmacy, preferred.
  • Basic understanding of pharmacotherapy concepts for accurate case evaluation.
  • Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
  • Strong verbal and written communication skills.
  • Ability to analyze situations, identify solutions, and work with minimal supervision.
  • High level of organization, time management, and attention to detail.
  • Available to work rotating schedules 7 days a week between 7:00am and 11:00pm.
Equal Employment Opportunity Employer.

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