Job Description

Job Description

We're looking for a highly motivated IT Senior Support Technician with strong expertise in Microsoft device management and exceptional interpersonal skills. This is an onsite position in Dodgeville, WI, ideal for a proactive professional who thrives in fast-paced environments and delivers outstanding technical and user support.

Role Overview

You'll be responsible for:

• Providing Level 2-3 support for desktops and mobile devices using both remote and onsite solutions.
• Configuring, managing, and troubleshooting Microsoft technologies:
  • Azure AD / Entra ID
  • Microsoft Intune
  • Windows 11 Pro/Enterprise
• Handling hardware setup, repair, and lifecycle tasks for:
  • Windows/Mac laptops and desktops
  • Mobile devices, printers, scanners, VoIP phones, conferencing gear
• Delivering expert assistance with Microsoft 365 apps.
• Maintaining accurate records in ITSM platforms.
• Managing asset inventory and ensuring compliance with organizational standards.
• Collaborating with users at all levels to ensure clear communication and positive engagement.
• Identifying opportunities to improve processes and user experience.

Required Skills & Experience

• 5+ years in help desk or deskside support roles.
• Strong proficiency in Microsoft ecosystem (Azure/Entra, Intune, O365).
• Solid troubleshooting skills for Windows 11 and MacOS.
• Familiarity with enterprise-scale device management and networking fundamentals.
• Experience with remote support tools.
• Ability to work independently, prioritize tasks, and adapt to changing environments.
• Excellent interpersonal and communication skills.
  

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser:

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future™

Job Tags

Remote work,

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