Job Description
Description The Entry-Level IT Support Specialist provides technical assistance and support to staff across the organization to ensure reliable, secure, and efficient use of technology systems. This role is ideal for a motivated individual seeking to begin a career in healthcare IT, with opportunities to develop technical skills while supporting systems that directly impact patient care.
Requirements KEY ACCOUNTABILITIES
Essential Duties And Responsibilities - Provide first-level technical support for desktops, laptops, mobile devices, printers, and peripheral equipment
- Assist users with account management, software, hardware, and network connectivity. Troubleshooting to support end-users with technical issues
- Support electronic health record (EHR) systems and other healthcare applications under supervision
- Create, manage, and document support tickets in the IT service management system
- Install, configure, and update hardware and software according to organizational standards
- Assist with user account setup, password resets, and access management
- Follow and monitor healthcare data privacy and security requirements (e.g., HIPAA) in all IT activities including remote access infrastructure
- Escalate complex issues to senior IT staff as needed
- Participate in system upgrades, maintenance, and IT projects including network diagrams, procedures and user guides
- Monitor network performance, identify potential issues, and assist in the implementation of adjustments to ensure optimal network operations. Maintain accurate documentation of procedures and solutions
Education/Experience Required:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- Basic understanding of computer hardware, operating systems (Windows and/or macOS), and common office applications
- Strong customer service and communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical users
- Ability to follow procedures and work in a regulated environment. With the ability to work independently, self-motivated and proactive
- Willingness to learn healthcare systems, terminology, and compliance requirements
Preferred - Internship, coursework, or hands-on experience in IT support or help desk environments
- Familiarity with network infrastructure components, including switches, routers, firewalls wireless access points, and healthcare applications or EHR systems
- Basic knowledge of system administration on Windows platforms networking concepts and cybersecurity principles
- Relevant certifications
- Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively
- Attention to detail and documentation
- Ability to prioritize tasks in a fast-paced environment
- Team-oriented with a collaborative mindset
- Professionalism and discretion when handling sensitive information
WORK ENVIRONMENT
- Required travel to all AMH sites as needed
- Primarily office or clinical environment
- May require occasional after-hours or on-call support
- Adherence to organizational safety and security policies
Job Tags
Internship, Work at office, Remote work,