Job Title Hospital Answering Service Operator Location Onsite – Boston, MA (Hospital District) Schedule 24/7 Call Center – Flexible Scheduling About the Role Join a high-volume hospital answering service team supporting five major hospitals and over 260 smaller clinics. As an Operator, you’ll work with a third-party call center service to triage a wide variety of incoming calls from patients and healthcare providers. Key Responsibilities Handle approximately 200 calls per day from patients contacting hospitals and clinics. Use internal databases to identify on-call contacts and route calls appropriately. Meet performance metrics including 85% of calls answered within 30 seconds. Maintain near-perfect attendance and strong schedule reliability. Top Must-Haves Avid learner with a growth mindset. Competitive edge and drive to excel. Flexible availability (10-hour scheduling window). Positive attitude and team spirit. Strong tenure and commitment. Near-perfect attendance record. Shift Details No fixed shifts – schedules are built within availability windows. First Shift Availability: Between 6:30 AM – 6:00 PM. 2 roles require working every Sunday (Saturday + one weekday off). 1 role requires working every Saturday (Sunday + one weekday off). Second Shift Focus: Open to creating a custom 4x10 schedule (Friday–Monday) for the right candidate. Training Schedule: Typically 10:30 AM – 6:30/7:00 PM. Weekend Requirement: All roles require working either Saturday or Sunday. Additional Info No free parking available. Schedules are published 3–4 weeks in advance. Job Type & Location This is a Contract to Hire position based out of Boston, MA. Pay and Benefits The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. Available For This Temporary Role May Include The Following: Medical, dental & vision. Critical Illness, Accident, and Hospital. 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. Life Insurance (Voluntary Life & AD&D for the employee and dependents). Short and long-term disability. Health Spending Account (HSA). Transportation benefits. Employee Assistance Program. Time Off/Leave (PTO, Vacation or Sick Leave). Workplace Type This is a fully onsite position in Boston, MA. Application Deadline This position is anticipated to close on Nov 15, 2025. Equal Employment Opportunity statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr TEKsystems Global Services, LLC
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