Job Description

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.

The Quality Improvement (QI) Coordinator plays a key role in enhancing patient care and advancing health outcomes across the organization. This position leads and supports clinical quality improvement initiatives that drive better experiences for patients, promote health equity, and ensure effective, data-informed care. By collaborating across departments, this position helps identify opportunities for improvement, implements evidence-based practices, and tracks progress toward achieving high-quality, patient-centered care.

Responsibilities

Quality Improvement

• Partner with clinic leadership teams to develop, implement, and monitor site-specific quality and population health improvement plans.
• Drive and support QI projects using data-driven methodologies such as Plan-Do-Study-Act (PDSA) cycles, Lean, and Six Sigma.
• Monitor QI projects and report on progress towards meeting UDS, HEDIS, and PCMH measures.
• Partner with Quality Improvement department staff to help drive quality improvement initiatives related to patient outcomes and patient satisfaction.
• Partner with clinic leadership to drive clinic level quality improvement initiatives.
• Facilitate clinical quality meetings, collaborate with providers and staff, and present findings with recommendations for improvement.
• Assist in generating QI reports, dashboards, and educational tools for clinic providers/staff, leadership, and other stakeholders.
• Assist in the maintenance of NCQA Patient-Centered Medical Home (PCMH) recognition.
• Educate TrueCare staff on quality improvement principles and tools for implementing and improving patient outcomes.
• Support risk management and case management activities when applicable.

Population Health

• Improve care delivery processes by analyzing trends and developing QI interventions to identify and address health disparities, care gaps, and trends in chronic disease management, preventive care, and social determinants of health.
• Work with Quality Improvement and Population Health leadership to support interventions aimed at improving outcomes in key populations (e.g., patients with diabetes, hypertension, behavioral health needs).
• Collaborate with care management and clinical teams to design and evaluate outreach and care coordination programs.
• Support initiatives to increase patient engagement in preventive services (e.g., screenings, immunizations, wellness visits).
• Contribute to the development of risk stratification models and targeted outreach strategies

Qualifications

• Bachelors degree from an accredited institution in nursing, ahealthcare related field, or an equivalent combination of educationand professional experience in a related field.
• Minimum of three (3) years of professional experience in ahealthcare setting.
• Licensure as a Registered Nurse in the State of California.
• Computer proficiency with Microsoft Office suite products, including Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications

• Masters degree from an accredited institution in nursing or a healthcare related field.
• Professional experience in community health.
• Lean Six Sigma Certification.
• Experience working in a Federally Qualified Health Center (FQHC).
• Project Management Professional (PMP) certification

The pay range for this role $90,776 to $136,165 on an annual basis.

Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.

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